EFTsure software solution

Darwin Port has implemented Eftsure software solution, as part of its accounts payable processes, to improve security measures. All suppliers who undertake business with Darwin Port will receive an email from an organisation called Eftsure, inviting you to confirm your details with them – this will include your business name, ABN, and bank account details.

The Eftsure software solution is an independent, real-time, continuous controls monitoring system, designed to validate the integrity transactions and supplier data. It ensures accurate electronic funds transfer of payments, providing greater assurance to its customers and their valued suppliers, that when payments are processed, the funds are going where they are intended.

Due to the nature of their business Eftsure treats security with the utmost importance. It is a requirement that all Eftsure staff follow strict security guidelines. 

The threat of cyber fraud is a risk that Darwin Port takes very seriously. This type of fraud can include business email phishing scams, or payment data files being altered fraudulently.

If you have any enquiries or concerns leading up to, during and/or after providing your details to Eftsure, please do not hesitate to contact us on 1300 327 946

How secure is Eftsure?

including back up servers. You may already be using Eftsure with other vendors. They presently work with many clients across Australia.

How can I tell whether this is a scam or not?

When you follow the instructions to verify your details on Eftsure’s website, you will see your bank account details are partly populated, which identifies you and names Darwin Port, which confirms the legitimacy of the email. Furthermore, email will be from verifications@darwinport.com.au 

•          Guidance for Existing Suppliers

If you are an existing supplier, you can update your details at any time by contacting our Finance team. They will provide you with an 'Eftsure change request' to update your information.

It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.

•          Guidance for New Suppliers

As part of the onboarding process, our department contact will request your company name and email address.

You will then receive an email invitation from Eftsure to register your details as a new supplier, including your:

  • ABN,
  • company name,
  • address, email, and
  • bank account details.

After registering your details, an Eftsure team member may contact you within 24-48 hours to verify the accuracy of the provided information.

You will receive a confirmation email from Eftsure once your data has been verified.

To update your details, contact our Finance Team and request an 'Eftsure change request'.

It is your responsibility to ensure that your details are up to date. Please notify us immediately of any changes or discrepancies you notice.

•          How to verify the legitimacy of a call from Eftsure

If in the event you choose not to validate your account details via the Eftsure bank link functionality, you can expect a phone call from a member of the Eftsure validation team who will verify your details over the phone.

Once Eftsure has finished the verification process, they securely pass your information to Darwin Port for entry into our finance system. You will then receive a confirmation email from Eftsure when your data has been verified.

•          How to Change Your Data with Eftsure

To update your details, please contact our Finance Team and request an 'Eftsure change request'.

You will receive an email from Eftsure with a link to update your data in their portal. After updating, you will receive a confirmation email once your data has been verified.

Depending on the data being updated, you may receive a phone call from an Eftsure team member to verify your details over the phone before receiving the confirmation email.

•          Need more help?

Darwin Port Support:

For more information about supplier management, please email: ap@darwinport.com.au

Eftsure Support:

For Eftsure technical support, please call: 1300 985 976

For Eftsure customer support, go to: Contact Us Eftsure website

To Access Eftsure supplier help documentation, go to: Supplier